FREQUENTLY ASKED QUESTIONS

General Information

WHAT IS THE CONCEPT OF THE DIAMOND LAB BUSINESS MARKETPLACE?

The Marketplace is one of the subsidiaries of The Diamond Lab, A Small Business Development Network. The Business Marketplace is a One-Stop shop for entrepreneurs to get all their business needs ranging from products to services. We provide all it takes to start and grow your business.

WHAT IS MARKETPLACE DOING TO ADDRESS COVID-19?

As the pandemic continues, we are stocked with products in our COVID-19 Business Solutions Collection to keep your businesses disinfected and in compliance with social distance and sanitation standards.

HOW DO I STAY UPDATED WITH THE LATEST NEWS FROM THE DIAMOND LAB BUSINESS MARKETPLACE?

You can learn more about us and stay connected by subscribing to our Email Newsletter and by following our Facebook, Twitter and Instagram accounts.

Orders and Returns

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You do not need an account to place an order. This option is not compulsory, Although we would appreciate your creating an account in order for you to receive updates on our latest and best selling products and services.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

At the bottom of every page, there is the 'contact us' button where you can send a message directly to our email and you will receive a response from our customer support immediately. There are also live chat options available on screen and you can chat up our representatives if you need any help or have any queries.

HOW DO I TRACK MY ORDER?

After your order has been placed successfully, it takes 1 to 2 days to fulfill your order. Once your order has been fulfilled, you will receive an email with your order number and tracking number, you can input that tracking number into any tracking system and know exactly where your order is per time.

HOW DO I PLACE AN ORDER?

To place an order, you can either add the product(s) of your choice to cart and then proceed to checkout when you have shopped to your satisfaction. Or you can also use our dynamic checkout button on the product page that takes you straight to checkout with your preferred payment option. On the checkout page, fill in your details and submit. That's all it takes to place an order.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Once your order has been placed, and has been shipped, the order cannot be changed. If it is a returnable order, you can return it within 7 days of receiving the order. Your order can be cancelled after it has been made and your money will be refunded, all you have to do is send us an email stating cancellation of your order with the order number and reasons for cancelling.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept PayPal, Google pay, apple pay, American Express, Master and Debit cards and basic shopify payment methods.

IS BUYING ON-LINE SAFE?

Online shopping is the new normal, as it is stress free and safe, all you have to do is sit in the comfort of your home and place your order and it will be swiftly delivered to you. Delicate products are handled with care, so there is no fear of damage along the way. You are provided with your order tracking number, that way, you can always know where your order is per time.

HOW DO I RETURN AN ITEM?

We have a 30- day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for your return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase. To start a return, you can contact us at info@thediamondlab.org. If your return is accepted, we'll send a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DO I HAVE TO MAKE PAYMENT IMMEDIATELY I CHECKOUT?

To ensure that you get your desired orders, it is recommended that you make your payment within 60 minutes of checking out as ordering is on 'first-come-first-served' basis.

Shipping Information

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Our Processing time is one to two days Shipping depends on product. Average shipping is 5-7 days but certain items may take longer. Check specific item for shipping times

WHERE DO YOU SHIP?

The Diamond Lab Business Marketplace ships within the US and Canada. See our shipping and returns page for more information.

HOW DO I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if you need to.

WHAT ARE YOUR SHIPPING RATES?

Shipping rates are dependent on the location being shipped to and the weight of your order. e.g, AN order with more weight will have a higher shipping rate than one that weighs smaller. It also depends on the shipping option you choose, The faster your option, the higher your rate.

WHAT ARE YOUR SHIPPING OPTIONS?

We have USPS First Class Package International, USPS Priority Mail International, USPS Priority Mail Express International and DHL Express Worldwide.