Shipping Policy


Order Confirmation:


Once your order is placed with us you will receive a notification and
confirmation email with all your order details. If you receive your
confirmation email that means our system has properly processed your
purchase and has pre-authorized your credit card. We will then submit your
order to our transit team to reach out to our supplier and/or warehouse
manager to ensure that your item is still in stock for immediate packaging
and shipping. If for some reason your item happens to be out of stock or on
backorder, we will void the pre-authorization and reach out to you via e-
mail. If the item(s) for your order become available for shipping within 9
days, we will process the charges and submit the order for shipment.


Shipment process:

Upon receiving your order we will vary the stock level of your item and
proceed with processing your card within 7 days from the date of your
order. Once the tracking numbers are available we will issue those to you
via email to the email you provided at the time of your purchase. If for some
reason you do not receive the tracking information from our team within 8
days of your order, do not hesitate to reach out to us at
info@thediamondlab.org


Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice
any damage you should make note of it when signing for delivery.  If your
item(s) do arrive damaged, please send photos to
info@thediamondlab.org and we will process an insurance claim on
your behalf.


Cancellations:


Any order that is canceled after 24 hours is subject to a 10% administration
fee, whether or not your order has shipped. If the order has left the
warehouse, you (the buyer) will also be responsible for the return shipping
fees.

All returns must have an RA# which, if eligible, we can provide via email,
once we have all the required information. This RA# email will have all the
proper return instructions. Please forward your request to
info@thediamondlab.org